Terms and Conditions

1. Read before you pay

Before making any payment you must read and accept the Terms and Conditions, the Privacy Policy, the Subscription and Billing Policy, the Cancellation and Refund Policy, the Acceptable Use Policy and the Data Security Policy. Registration cannot be completed without ticking the box that confirms this. By paying you confirm that you have read, understood and accepted all of them.

All payments are final and non-refundable, except in the two cases set out in the Cancellation and Refund Policy.

2. Who may use the service

The service is for businesses only, not for personal or household use. The person registering confirms that they are at least 18 years old and authorised to bind the business to these Terms.

The information given at registration must be true, complete and kept up to date. We may refuse, suspend or close any registration or account that gives false information.

3. Registration and approval

After paying, the Customer must upload a screenshot or PDF of the payment confirmation with its transaction ID and UTR number.

A registration is approved only after the payment is confirmed with Razorpay and reviewed by our team. We may ask for corrections, and we may decline any registration at our sole discretion without giving reasons.

4. Account activation

Once approved, a separate, private workspace is created for the Customer, and the sign-in email with a temporary password is sent to the registered email. The temporary password expires after 7 days.

At the first sign-in the owner must choose their own password. We never email a password chosen by a Customer.

5. Plans, prices and payment

Plans are priced per workspace per month by the number of projects included, with no limit on users or flats. Published prices include GST. Each payment produces a tax invoice.

Payments are made through Razorpay. We do not receive or store card numbers, UPI PINs or bank credentials. Full details are in the Subscription and Billing Policy.

6. Your responsibilities

You are responsible for every user you invite, for the roles you give them, for keeping all passwords secret, and for everything done through your account.

You are solely responsible for the data you record (buyers, leads, staff, projects, flats, deals and documents), for its accuracy, and for having a lawful basis under the Digital Personal Data Protection Act, 2023 and other laws to record and use it, including consent to contact the people concerned.

You are solely responsible for your dealings with your buyers, staff and partners, including bookings, prices, payments, sales and any promises you make. We are not a party to any transaction between you and any other person.

7. What we do

We operate the platform, its email delivery and its security controls, and we work to fix problems on our side. We access Customer business data only as described in the Privacy Policy.

8. Your data and our rights

You own the business data you enter. You give us permission to store and process it only to provide, secure, support and bill the service, and as required by law.

The software, design, content and the NexGen Estate name and brand belong to H&G NextGen Private Limited. You receive a limited, non-exclusive, non-transferable right to use the service during a paid subscription. You must not copy, resell, rent, reverse engineer or build a competing product from the service.

9. Service provided as is

The service is provided "as is" and "as available". To the fullest extent permitted by law, we give no warranty of any kind, express or implied, including fitness for a particular purpose, uninterrupted or error-free operation, or that the service will meet your requirements or increase your sales.

Features, screens and limits may change. We may add, change or withdraw features at any time.

The service depends on third parties, including Razorpay, telecom and internet providers, email delivery, cloud hosting and your own devices. We are not responsible for their failures, delays or errors.

10. Limitation of liability

To the fullest extent permitted by law, H&G NextGen Private Limited, its directors, employees and partners are not liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, sales, bookings, buyers, business, goodwill or data, however caused, even if advised of the possibility.

We are not responsible for any loss arising from your use of the service, from data you or your users enter, change, export or delete, from unauthorised access caused by your users or your devices, or from decisions you make based on the service.

Our total liability for all claims of any kind relating to the service is limited to the amount you actually paid us for the service in the one (1) month immediately before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under Indian law.

11. Indemnity

You will indemnify and hold harmless H&G NextGen Private Limited, its directors and employees against any claim, loss, penalty or expense (including reasonable legal fees) arising from your data, your use of the service, your dealings with your buyers, staff or partners, or your breach of these Terms or of any law.

12. Suspension and termination

We may suspend or terminate access immediately, without notice and without refund, for non-payment, breach of these Terms or the Acceptable Use Policy, a security risk, misuse, or where required by law.

When a subscription ends or is terminated, data is retained and deleted as described in the Privacy Policy and the Subscription and Billing Policy. Export any data you need before then.

13. Force majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, government action, power or internet failures, cyber attacks, and failures of hosting, payment or communication providers.

14. Changes to these Terms

We may change these Terms and the other policies at any time. The current version and its date are always shown on this website. Continuing to use the service after a change means you accept it.

15. Governing law and disputes

These Terms are governed by the laws of India. Any dispute must first be raised in writing to our grievance contact, and both sides will try to resolve it in good faith within 30 days.

If it is not resolved, the courts at Tirupati, Andhra Pradesh, have exclusive jurisdiction.

16. General

These Terms and the policies they refer to are the entire agreement between you and us about the service. If any part is found unenforceable, the rest remains in force. A failure to enforce any right is not a waiver. You may not transfer your account or these Terms without our written consent.

17. Contact and grievances

H&G NextGen Private Limited, 5-17, Krishnagiri Colony, Anjimedu, Yerpedu, Chittoor, Andhra Pradesh 517619, India. Email: [email protected]. Grievances, including about personal data, go to the Grievance Officer at the same email with the subject "Grievance". We acknowledge within 48 hours and resolve within 30 days.