Subscription and Billing

1. Plans and prices

Plans are priced per workspace per month by the number of projects included: Essential (2 projects), Professional (3 projects) and Unlimited (any number of projects). Every plan includes unlimited users and unlimited flats.

Published prices include GST at the applicable rate, shown separately on the invoice. One extra project beyond a plan, once approved, is billed at its published monthly price with the subscription.

The price you agree to is recorded on your subscription. We may change published prices at any time; a new price applies from your next renewal.

2. How payment works

All payments are made in advance through Razorpay (UPI, cards, net banking, wallets). A payment counts only once Razorpay confirms it to us. The amount is calculated by our servers; we never accept prices sent by a browser.

Every successful payment produces a GST tax invoice, available in Subscription & Billing. Make sure your business name, address and GSTIN are correct before paying; invoices cannot be reissued to a different business.

3. Renewal

Subscriptions do not renew automatically. You renew by paying for the next period from Subscription & Billing. You can renew from 15 days before the period ends; early renewal adds the new period after the current one, so no paid days are lost. If automatic payments are offered in future, they will start only with your explicit authorisation.

4. Reminders, grace period and suspension

We email a reminder on each of the last 5 days of a period. If it ends without renewal, your team keeps access for a 2-day grace period.

After that, the workspace is suspended: staff cannot sign in, but the owner can sign in and renew on any plan. Paying restores access immediately.

If the subscription is not renewed within 30 days of the period ending, the workspace and all its data are permanently deleted. We email a warning 7 days and 1 day before. We are not responsible for data lost because a subscription was not renewed.

5. Changing plans

Upgrades take effect immediately; you pay only the difference for the rest of the current period. Moving to a smaller plan takes effect from your next renewal, and you must first bring your projects within the smaller plan's limit. No credit or refund is given for moving to a smaller plan.

6. Failed payments and payment links

If a payment fails, no service is applied and you may try again. Our team may send a Razorpay payment link from Help & support; it is applied to your account once paid. Money debited by your bank for a failed payment is returned by your bank or Razorpay under their rules, usually within 5 to 7 working days.

7. Taxes

Prices include GST at 18%. If tax rates change, the new rate applies from the date of change. You are responsible for any other taxes or charges that apply to you, including bank and currency charges.

8. Refunds

Payments are non-refundable. The only exceptions are set out in the Cancellation and Refund Policy.

9. Contact

Billing questions: [email protected], or raise a request from Help & support in your workspace.