NexGen Estate

Acceptable Use

Effective from 2 November 2026

This policy sets out what Customers and their users may and may not do with NexGen Estate. It is part of the Terms and Conditions. Breaking it can lead to immediate suspension or termination without refund.

1. You must not

Use the service for anything unlawful, fraudulent or misleading, including false property listings or misleading buyers.

Record or use people's personal data without a lawful basis or the consent required by law.

Send spam, unsolicited bulk messages, or messages to people who have asked not to be contacted, including through call or WhatsApp links in the service.

Upload malware, or files and content you do not have the right to use, or content that is abusive, defamatory, obscene or infringes anyone's rights.

Try to access another customer's workspace or data, probe, scan or test our systems, bypass security controls, or overload, disrupt or reverse engineer the service.

Share accounts or passwords. Each person needs their own login.

Resell, sublicense or provide the service to anyone outside your business, or use it to build a competing product.

2. You must

Enter correct contact details for your users, and invite only people who should have access.

Give each person only the role and permissions they need, and deactivate people who leave your business.

Keep passwords secret and devices secure, and tell us at once if you suspect misuse of your account.

Handle requests from the people whose data you record, as the law requires.

3. Enforcement

We may investigate suspected breaches, remove content, and suspend or terminate accounts without notice or refund. We may report unlawful activity to the authorities and cooperate with them.

4. Reporting misuse

Report misuse to [email protected] with the subject "Abuse".