Cancellation and Refunds

1. No refunds

We do not give refunds, full or partial, for any reason other than the two cases in section 2. This includes, without limitation: change of mind; not using the service or using it less than expected; unused days, users or projects; moving to a smaller plan; cancelling during a paid period; suspension or termination for breach of the Terms; dissatisfaction with features; problems with your own devices, internet or staff; and data lost because a subscription was not renewed.

2. The only two exceptions

Registration not approved: if we decline your registration after you have paid, we refund the amount received in full.

Duplicate payment: if you are charged twice for the same invoice or registration because of a technical error, we refund the duplicate amount.

Approved refunds are sent back through Razorpay to the original payment method within 7 working days of approval. Your bank may take a further 5 to 7 working days to show it. Refunds are never paid in cash or to a different account.

3. Cancelling a subscription

The owner can choose "Cancel at period end" in Subscription & Billing. Access continues until the end of the paid period and can be resumed any time before then. No refund is given for the remaining days.

At the end of the period the subscription expires, the workspace closes, and data is kept for 30 days and then permanently deleted, as described in the Privacy Policy. Export any data you need before the period ends.

4. How to ask about a refund

Email [email protected] or raise a request from Help & support within 7 days of the payment, with the invoice or payment ID and the reason. Requests after 7 days are not accepted. We reply within 3 working days; our decision is final.

5. Chargebacks

If you raise a chargeback or payment dispute for a payment that is not refundable under this policy, we may suspend the workspace until it is resolved, and recover any amount and charges from you.